Mercedes Benz of Alexandria Dealer Reviews
What Our Customers Are Saying About Us:
8/14/2010
Kathy was absolutely divine to work with. She is an exceptional sales person and the consummate professional. Kathy made my buying experience as a first time buyer seamless. She explained all the incentives thoroughly and took the time to answer all of my questions considering the fact that I had quite a few. I was not able to get all the information, i.e, the differences in the numerous models I needed from the web site, so Kathy made sure I was getting exactly what I expected in the 2010 C300 4 Matic. She made sure all of the controls were set for me including my phone. Brilliant!!! I was asked by numerous individuals about my overall experience with Mercedes Benz of Alexandria and the sales persons I worked with. I must say I was more than happy to share my total experience with them including the friendly reception I received from the moment I arrived at the dealership. Kathy is definitely a very, very valuable asset to your sales department. I would work with her again and again.
mjporter
Woodbridge, VA
8/3/2010
While waiting on my vehicle to be serviced I ventured onto the sales floor. Carlo Genao quickly approached and was eager to assist. I found Carlo to be an extremely professional and knowledgeable sales representative. I advised Carlo that I would not be in the market to purchase a new vehicle until next year. Instead of losing interest, Carlo seemed more willing to assist and educate me as car buyer. I can honestly say that when I am ready to purchase my next Mercedes Benz, I will seek out Carlo as my sales representative for his expertise and charming personality.
ebanks
Woodbridge, VA
7/27/2010
Carlo provided exceptional customer service. He was personable, knowledgeable, and diligent in his efforts to make sure I got the car I wanted! Even after the sale, Carlo walked me through what I needed to know to operate my car comfortably, including setting up my cell phones and customizing my settings. He was extremely patient!!
sfgross
Alexandria, VA
7/25/2010
The Dynamic Team of Keith Odle as Manager and Bryan Rickerson as Rep. is unbeatable in customer survice and fair pricing and incredible knowledge of their cars and the industry overall. An educated consumer will want to work with these two. They make sure you are happy with you decision and provide the honest facts to help you make that choice. I have bought 3 cars from Keith, my first with Bryan. I'd not want to buy another car without them. With them I believe I get the right car at the right price. Follow on service is equally responsive, knowledgeable and helpful.
Mariann C Miller
Rockville, MD
7/22/2010
Carlo Genao was terrific, easy to deal with! I've already recommended him to others who are contemplating purchasing a Mercedes. He and MB of Alexandria pulled out all the stops to find me a car with the options I wanted and quickly get it to the dealership--unlike when I purchased my last car and it took Acura 3+ weeks to get the car from less than a 100 miles away.
Thanks, Carlo! I love the car!
LawHoo
Washington, DC
7/10/2010
I brought my '08 E350 in for repair of the intermittent "ESP Inoperative" alert that occasionally appeared in the dashboard. Fearing the worst that there would be a gremlin that would never be found, I was very pleasantly surprised when Eddie informed me there was a "black box" in the car that records all malfunctions. Sure enough, they found a code which advised that a sensor behind the steering wheel was defective. Replacing the sensor had me back in my car before the end of the day.
The point here is all personnel were extremely knowledgeable about the vehicles which are becoming more technically challenging every year and were able to make an expeditious repair. Eddie and Rick are very friendly service people who genuinely leave you with the feeling that you and your car are the most important things to them.
MBA08E350
7/6/2010
My experience with Bryan Rickerson was wonderful - he was knowledgeable, courteous and listened to what I wanted in a car - and then found it! A very pleasant car buying experience.
I knew Mr. Horst Von Schilling was looking out for my best interests as usual when he introduced me to Bryan.
Thank you.
LCAnderson
LCA
Springfield, VA
6/25/2010
My boyfriend and I visited several dealerships in Virginia and Maryland before we happened to drop by MB of Alexandria and I'm so glad we did. The service that Bryan Rickerson extended to us (his friendliness and professionalism without the high pressure sales tactic), the condition of the car, and the price were by far the best we've seen. I'm thankful that Bryan made my car-buying experience easy and painless. Now, I always recommend Mercedes Benz of Alexandria to anyone I know who's looking for a great car minus the hassle.
kristine8996
Washington, DC
6/17/2010
Service was outstanding and Mr. Moore took the time out to ensure that I knew everything about the car that I needed to before I left. In addition, I went back the following night for additional instruction from him, and his service was impeccable. He ensured me that if I have any questions, regardless of how minor they were, that I could give him a call anytime because he wanted me to have a positive experience. Thanks for such great customer service!!!
walkdeb
Washington, DC
6/10/2010
My experience at Mercedes Benz of Alexandria went extremely smooth. I didn't think it could ever be that easy to purchase a car without a lot of hassles. I guess the fact that we knew exactly what car we wanted and our price range, it really helped. We had been pre-approved and that made it easier as well; although we ended up going with Mercedes Benz financing because we got a lower rate. Our sales person Carlo was really helpful and knowledgeable of the car. He didn't try to get over on us, or give us something we didn't ask for. He basically made the sale a smooth transition. I have no regrets of my experience with Mercedes Benz of Alexandria.
metrijones
Alexandria, VA