Warranty Information

You invested in Mercedes-Benz. Now Mercedes-Benz has your back.

All new Mercedes-Benz vehicles are protected by our New Vehicle Limited Warranty, covering defects in material or workmanship for 48-months or 50,000 miles, whichever comes first. For added protection, the Mercedes-Benz Extended Limited Warranty offers continued peace of mind with prolonged coverage tailored to your needs.

To help ensure that coverage under your warranty right is never affected, it is highly recommended that you bring your Mercedes-Benz to an authorized Mercedes-Benz Dealership for all your service and repair needs, starting with regular maintenance at the intervals outlined in your Maintenance Booklet .

All new Mercedes-Benz vehicles are covered by our New Vehicle Warranty. It covers defects in material or workmanship for 48-month or 50,000 miles, whichever comes first. All you have to do is bring your vehicle into any authorized Mercedes-Benz Dealer, where you’ll find expert technicians who know your vehicle inside and out.

Service & Warranty Booklet

The Mercedes-Benz Extended Limited Warranty offers additional protection once the original 4-year/50,000-mile New Vehicle Limited Warranty expires, with options that add an extra one, two, or three years of protection to best fit your ownership experience – up to 125,000 miles.

And because this Extended Limited Warranty is a product fully backed by Mercedes-Benz, you can have complete confidence that it offers a premium level of coverage when compared to aftermarket alternatives.

Mercedes-Benz Extended Limited Warranty offers several term options so you can choose the coverage that best suits your needs. Based on your vehicle model, you may choose to extend your warranty coverage with an additional 1, 2, or 3 years from the original 48-month/50,000-mile New Vehicle Limited Warranty start date – with options for either a 75,000, 100,000, or 125,000 total accumulated miles.

Additionally, Mercedes-Benz Extended Limited Warranty coverage may be purchased at any time prior to the expiration of your original New Vehicle Limited Warranty.* Payment options are similarly flexible: you may choose to prepay the entire Extended Limited Warranty amount up-front, or include the cost in your monthly financing payments. Your dealer can work with you to help determine the approach that will best fit your needs.

With Extended Limited Warranty there’s no complicated paperwork to process, no deductibles and no hassles.

As a Mercedes-Benz Extended Limited Warranty customer, you will enjoy the uncommon level of service and care that can only be found at authorized Mercedes-Benz Dealerships. Mercedes-Benz trained service professionals can help ensure your vehicle is cared for with the superior attention to detail it deserves.

Your vehicle – and you – will benefit from:

  • The best possible service using specially-designed Mercedes-Benz diagnostic processes and tools
  • Genuine Mercedes-Benz Parts for any needed replacement or augmentation.

Download Extended Warranty Brochure

* Surcharge may apply if coverage is purchased 30 days after retail delivery, except in Florida, Wisconsin, and Puerto Rico. Contact your Mercedes-Benz Dealership for more details. Not available on Maybach, or SLR.
In the unlikely event that your Mercedes-Benz is rendered inoperable or unsafe to drive as the result of a condition requiring warranty repair, when you are farther than 100 miles from home, and requires overnight repairs at a Mercedes-Benz Dealership, you may be covered by the Trip Interruption program.*

As long as the condition is a warrantable defect and the vehicle is still within the Limited New Vehicle Warranty period, and all repairs are performed at an authorized Mercedes-Benz Dealership, you may be reimbursed up to $300 per day* for actual documented expenses – for up to three days – including the costs of meals, lodging, and substitute transportation.

* All Trip Interruption claims and documentation must be presented to, and approved by, an authorized Mercedes-Benz Dealership. Please contact our Service Professional for details.
When you choose a Certified Pre-Owned (CPO) Mercedes-Benz, you get much more than an extraordinary automobile. You get industry-leading coverage — which now includes unlimited mileage with all CPO warranties.

Every vehicle is backed by one of the most comprehensive certified Pre-Owned warranties available — now with unlimited mileage.

Every Mercedes-Benz Certified Pre-Owned (MBCPO) vehicle comes with unparalleled peace of mind. For starters, it´s covered by any remaining portion of the Mercedes-Benz four-year/50,000 mile* New Vehicle Limited Warranty.

Then, the MBCPO Limited Warranty provides comprehensive vehicle coverage for another 12 months — now, with unlimited miles. For those MBCPO vehicles that are no longer covered by the New Vehicle Warranty, the MBCPO Limited Warranty takes effect at the time of delivery.

Coverage extends to the engine and powertrain, steering, suspension, brakes (excluding wear of discs and pads), electrical system, climate control system, and more.**

*Whichever comes first.
**Please see your Mercedes-Benz Sales Professional for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty.
Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle’s new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.

Every Mercedes-Benz Certified Pre-Owned (MBCPO) vehicle is covered by the standard MBCPO Limited Warranty — which now runs for 1 year with unlimited miles, starting when your vehicle’s original 4-year/50,000-mile* Mercedes-Benz New Vehicle Limited Warranty expires.

So that you can continue to enjoy unparalleled peace of mind when the CPO Limited Warranty ends, our Mercedes-Benz Certified Pre-Owned Extended Limited Warranty program offers additional coverage for either 1 or 2 years — now with unlimited miles.

Rest assured: The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is honored at any of the more than 300 authorized Mercedes-Benz Dealers nationwide. And warranty work will be done using Genuine Mercedes-Benz Parts.

Unlike many other Pre-Owned warranty programs, the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty contract will never ask you to pay any additional fees for warranty-covered service, parts, or labor.

*Whichever comes first. Please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty.

Advanced Electronics (Coverage of most advanced electronic components including COMAND, navigation system, SIRIUS Satellite Radio, Modular Control System (MCS), and CD player.)

Steering (Covers most elements of the power steering system. Excludes some hoses.Suspension Coverage of most of the vehicle’s suspension pieces and the Adaptive Damping System (ADSII), if so equipped.)

Brakes (Covers most elements (excluding wear of discs and pads), including the standard Antilock Braking System (ABS).)

Electrical Systems (Covers various electrical systems, includes most motors, gauges, connectors, switches, sensors, regulators, and relays.)

Climate Control System (Coverage applies to certain items of the vehicle’s Tempmatic or automatic climate control system, including the system’s air conditioning and heating assemblies.)

Central Locking System (Covers various actuators, switches, and linkages, plus remote transmitters (excluding batteries) and receivers for the remote locking system.)

Convertible/Retractable Top Systems (The top-actuation systems and roll bar mechanisms are fully covered.)

Other Components (Additional covered components include front and rear windshield wiper linkages, power seat drive cables, seat belt assemblies, sunroof cables, window regulators and, if applicable, the pneumatic door and trunk closing assist systems. For exact details on Extended Limited Warranty coverage, please consult with your Mercedes-Benz Certified Pre-Owned Representative.)

Towing and Trip Interruption Reimbursement (As with the standard MBCPO Limited Warranty provides free towing to the nearest Mercedes-Benz Dealership in the event of a covered breakdown, as well as MBUSA’s Trip Interruption reimbursement program.)

Engine & Powertrain (Engine coverage includes most major engine components including control module, intake, and exhaust manifolds, turbocharger, supercharger, and all internally lubricated parts, seats, and gaskets. See the MBCPO Limited Warranty Booklet for complete listings. Powertrain coverage includes transmission and rear axle. If your MBCPO vehicle is equipped with 4MATIC? all-wheel drive or any other Mercedes-Benz traction and stability enhancements (ASD, ASR, 4-ETS, ESP), those systems are covered as well.)

Transmission (Coverage includes most major transmission components including control module, casing, clutch disc, pressure plate, and all internally lubricated parts, seals, and gaskets. See the MBCPO Limited Warranty Booklet for complete listing.)

Rear Axle (Coverage includes most major rear axle components, including bearings and hubs, drive shaft, drive shaft center bearing, axle side shafts, and all internally lubricated parts, seals, and gaskets. See the MBCPO Limited Warranty Booklet for complete listing.)

Stability Enhancement (Coverage includes hydraulic unit for ABS and 4-ETS systems, charging pump, pressure reservoir, control module, and vehicle speed sensors.)

4MATIC All-Wheel Drive (Coverage includes most major all-wheel drive components including front axle and shaft, center section, bearings, hubs, speed sensors, control module, and all internally lubricated parts, seals, and gaskets. See the MBCPO Limited Warranty Booklet for complete listing.)

If you sell your Certified Pre-Owned Mercedes-Benz to a private party, its new owner can continue the Extended Limited Warranty coverage.

Your Mercedes-Benz Representative is trained to answer any Pre-Owned Mercedes-Benz questions, including those about the Extended Limited Warranty program. As a Mercedes-Benz customer, you’re never further than a free phone call away from our Customer Assistance Center (1-800-FOR-MERCEDES) with a representative standing by to assist.

When you choose Genuine Mercedes-Benz Parts, you enjoy the reassurance that comes with our Parts Warranty:

  • 12-months, unlimited mileage
  • 24-months or 24,000 miles for transmissions
  • 48-months or 50,000 miles for engine and long blocks (same coverage as for a new Mercedes-Benz)

See your Mercedes-Benz Retailer for more on the Mercedes-Benz Spare Parts Limited Warranty.*

*The Mercedes-Benz Spare Parts and Over-The-Counter Parts Warranty covers only Genuine Mercedes-Benz Parts originally purchased from an authorized Mercedes-Benz Dealership. Reimbursement for labor for the repair or replacement of parts which were originally sold over the counter, if the subsequent repair is performed at an authorized Mercedes-Benz Dealer.
Our 24-month First Class Wheel and Tire Hazard Protection provides repair or replacement coverage for tires purchased through the MBUSA Tire Program.
When you purchase First Class Wheel and Tire Protection your coverage includes:

  • All costs related to the replacement of wheels/tires (including labor mounting, balancing, valve stems, and taxes)
  • Prorated coverage for the usable tread life of the tire
  • Coverage for each wheel, and the tire that is mounted on it, for damage due to a road hazard*
  • Unlimited number of claims

Additionally, First Class Wheel and Tire Protection “Plus” is now available as a part of the Mercedes-Benz First Class Appearance Package.

When you purchase First Class Wheel and Tire Protection “Plus” your coverage includes**:

  • Cost coverage associated with replacement of wheels and tires due to road hazard*
  • Wheel repair for most scrapes, scratches, and other cosmetic damages
  • An unlimited number of service visits

Download First Class Wheel and Tire Protection

* Road hazards are defined as debris on a public roadway such as nails, glass, potholes, rocks, tree limbs, or any other object or condition not normally found in the roadway. Road conditions (such as uneven lanes or metal plates) found in construction zones or construction sites are not considered a covered road hazard. Damage or accidents caused by these conditions should be reported to your automobile insurance company. Certain exclusions apply.
** Contact your Mercedes-Benz Dealer for contract details and additional questions on coverage.
The emission control system of your Mercedes-Benz vehicle is designed and built to conform to federal and state emission regulations and standards.

Our Emission Parts Warranty ensures that your vehicle is covered for 2-years or 24,000 miles, whichever comes first, for any repairs or replacements necessary for your Mercedes-Benz to meet emission standards. In addition, specific emission-related components are covered for 8-years or 80,000 miles, whichever comes first.

State Laws
In California, Maine, Massachusetts, Connecticut, Rhode Island, Pennsylvania, and Vermont, Mercedes-Benz vehicles are covered for 3-years or 50,000 miles, whichever comes first, in order to meet these states’ stringent anti-smog standards. In addition, certain emission-related parts are covered for 7-years or 70,000 miles, whichever comes first.

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(703) 341-2100

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200 South Pickett Street • Alexandria, VA 22304

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Mercedes-Benz of Alexandria

200 South Pickett Street Alexandria, VA
Phone: (703) 341-2100 http://maps.google.com/?q=200%20South%20Pickett%20Street%2C%20Alexandria%2C%20VA%2022304

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Phone: (888) 712-6974

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Phone: (888) 707-4436

38.8085683 -77.1231109
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Mercedes-Benz of Alexandria
Mercedes-Benz of Alexandria
200 South Pickett Street
Alexandria, VA, 22304 United States
(703) 341-2100
https://di-uploads-pod3.dealerinspire.com/mercedesbenzofalexandria/uploads/2016/10/Dealership-Pic.jpg
Mercedes-Benz of Alexandria 38.8085683, -77.1231109.