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COLLISION CENTER

COLLISION CENTER

Unfortunately, accidents happen. Fortunately, we’re here.

Mercedes-Benz of Alexandria Collision Repair Facilities are here to ensure that drivers from Alexandria, Washington DC and beyond have access to top quality auto body repairs. Stop into our collision center today and we will give you an estimate for your new or pre-owned vehicle of any make and model. We work with all insurance carriers so you won’t have trouble getting your body work covered.

628 South Pickett Street, Alexandria, VA 22304 | 703-341-2162

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Restore your vehicle – and your peace of mind with Professional Auto Body Repair in Alexandria.

When your vehicle needs auto body work or collision repair Mercedes-Benz of Alexandria is here to provide the professional collision center staff, state-of-the-art facility and all of the essential tools to restore your vehicle to like-new condition. Have a dent, ding, rust spot or some larger body work that you need done? Don’t worry… we’re here to help!

Mercedes-Benz of Alexandria Collision Center offers:

  • BASF paint which comes with a lifetime guarantee (Details provided by the Collision Center). An environmentally friendly water based paint approved / used by Mercedes-Benz.
  • USAA approved collision center for all makes and models. (Lifetime guarantee- see shop for details)
  • Exceptional quality Mercedes-Benz OEM Replacement Parts that were made for your vehicle.
  • Mercedes-Benz-approved paint, tools, parts and other equipment.
  • Vehicle repairs that are done to assembly-line accuracy.
  • Certified technicians with advanced skills and constant training.
  • Repair methods that are manufacturer-approved so you can rest assured your vehicle will be in supurb condition when it leaves our body shop in Alexandria VA.

When it comes to auto body work performed on your vehicle, don’t settle for anything less than the best. Please also visit our Mercedes-Benz dealer as we serve Virginia, Maryland and DC for all your service needs.

*While the vehicle owner may elect to have repairs (collision damage repair or paint work) performed by any automotive body repair establishment or individual, damage or malfunctions caused by body repairs not performed in accordance with Mercedes-Benz specified repair procedures or otherwise not properly performed are not covered by the Mercedes-Benz New Vehicle Limited Warranty and may cause the car to not perform as originally designed in a subsequent collision to the repaired area.

Accident Checklist

Be Ready For Whatever Comes Your Way

You never know when an accident may happen, but you can be prepared by knowing what to do after it happens. Knowing answers to even the most obvious questions such as where to get your vehicle repaired can aid in this stressful time.

What To Do When Involved In An Accident

The first thing you should do is determine if anyone is seriously injured. If someone is hurt, call 911 immediately and wait for a paramedic to arrive. It may be a good idea to call the local police so there is an official report of the accident.

Who To Call When Your Car Is No Longer Operational

Mercedes-Benz of Alexandria Collision Center associates are trained to handle not only your repairs, but also assist you with your paperwork, work with your insurance company and ensure you get the answers you need.

Know Where To Take Your Car For Repair

It’s helpful to know ahead of time where to take your vehicle for collision repair, and you have a choice when it comes to repairing your vehicle, regardless of where an insurance company recommends. We advise you to only take your vehicle to a Collision Center, completed with state of the art equipment and expert technicians who are specialists. We ensure your vehicle will be returned to its pre-accident condition.

Auto Body Repair

You can trust Mercedes-Benz of Alexandria Collision Center to help with all of your collision repair or auto body repair needs. From the initial estimate all the way to getting you back in the driver’s seat, our collision center will get your vehicle repaired properly. Mercedes-Benz of Alexandria Collision Center works closely with your insurance company to provide you with fast and accurate accident repair. We also perform maintenance and customization of your vehicle to repair or maintain or even upgrade its appearance.

  • Collision repair
  • Paintless Dent Repair
  • Dent, Ding and Scratch Repair
  • Bumper Repair
  • Body Panel Repair

Auto Collision Repair

Our Collision Center can perform frame straightening, interior repair, mechanical repair, body panel replacement or dent repair and complete color matched painting. We provide a thorough automotive repair. What appears as a minor fender bender can result in significant damage that isn’t visible until the body panels are removed. You can count on us to keep you apprised of our discoveries and the status of your vehicle as it moves through the repair process.

Working with Your Auto Insurance Company

We know how traumatic an accident is and that each insurance company has its own procedure. This is why we assist you with your insurance company transactions. We provide detailed information regarding the collision repairs and work closely to guide you through the steps in the process of dealing with auto collision paperwork. Rest assured we are with you every step of the way.

Our Repair Process

1. Damage Review Appointment

At this time you will meet with one of our Estimators to determine the extent of damage to your vehicle. If we can identify all the damage, an estimate will be written, parts pre-ordered and an appointment set for you to drop off for repairs. If we can not determine all the damage, we may have you leave it at this point depending on the extent of damage.

2.Dis-assembly / Blueprint Process

In this process we completely disassemble the damage area to identify all damage and determine the repair plan. Hidden damage is often found, inner structure, mechanical, and suspension repairs are determined.

3. Insurance Approval

Once your vehicle is disassembled and all of the damage determined, we will contact the insurance company to review the supplemental damage. If
we are an approved repair facility for the insurance company responsible for the claim, we will begin repair immediately. If not, we will contact the company and handle getting the additional work approved. Also at this time, you
will be given an estimated completion date (ECD)

4.Order Parts

Upon receiving approvals from you and the insurance company, we will begin to process of locating and ordering the parts necessary to repair your vehicle. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts. Once all of the parts are received and accounted for, we can start the repair.

5. Structural Repair

In the Structural Repair area, the unitized body is returned back to the factory specifications. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the unibody of your vehicle. This system assures an accurate repair.

6. Body Repair

The Body Repair Department replaces exterior panels, and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. All collision-related repairs require some degree of cosmetic repair and often require replacement of factory panels. We will check for proper fit here and ensure your vehicle parts look, fit and align the way they should. From here the vehicle will go to the paint preparations department.

7. Paint

Paint preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied. We will only use refinish products that meet or exceed the original manufacturer’s specifications and are backed by a lifetime paint performance guarantee.

8. Reassembly

Once your vehicle has gone through the refinish process, we then reattach the other parts such as mirrors, moldings, and other hardware. Should your repair require a wheel alignment or services such as air conditioning repair, we will perform them at this time.

9. Detailing

During the repair process the vehicle accumulates dust from repairs. It will be cleaned. It will also be road tested (if applicable) to ensure that
everything is working properly. A final inspection will assure that the vehicle is restored to its pre-accident condition.

10. Completion

Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paperwork is completed. The customer drives away in the vehicle that has been restored to its pre-accident condition.

Collision Center

628 South Pickett Street, Alexandria, VA, United States

Mercedes-Benz of Alexandria 38.8085683, -77.1231109.