Roadside Assistance Services
Flat tire, dead battery, out of fuel – Mercedes-Benz has you covered
The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it most – replacing a flat tire, delivering a jump start in the event of a dead battery, or providing a few gallons of fuel should you accidentally run out. Simply dial the Roadside Assistance 800 number or push the Wrench Button, and Mercedes-Benz personnel are dispatched to your location at no charge for all eligible Mercedes-Benz vehicles.*
Replace your flat tire with your spare*.
Jump-start your vehicle if your battery is dead.
Bring you some fuel if you run out.
Towed to someone who can help ? the nearest authorized dealer
Should your vehicle experience a mechanical issue or be involved in an accident, Mercedes-Benz Roadside Assistance will arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge for all eligible Mercedes-Benz vehicles. In the event of an accident, Mercedes-Benz Certified Collision Centers ensure that your vehicle is returned as close to its pre-accident condition as possible, using only Genuine Mercedes-Benz Parts.
A complete list of Mercedes-Benz Certified Collision Centers can be found here.
In certain situations, additional charges may apply. Please see Service Restrictions for full details.
If you’re planning a trip in your Mercedes-Benz, we can point the way — free of charge.
We’ll provide you with a highlighted route indicating major cities, points of interest, and distances, as well as a convenient list of toll-free phone numbers for major airlines, hotels, and rental car agencies.
At least two weeks before your journey is to begin, call 1-800-FOR-MERCedes (1-800-367-6372) and request Trip Routing assistance (please have your vehicle’s VIN handy when you call).
If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenditures for accommodations, meals, and related travel expenses, under these conditions:
- The breakdown occurs more than 100 miles from your home.
- The problem is covered by warranty and renders the vehicle inoperable or unsafe to drive.
- Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed.
A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle’s initial disablement.
Due to the variety of special tools, parts and diagnostic equipment that are required to repair Mercedes-Benz vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than the complimentary services offered, we will then dispatch a qualified Mercedes-Benz technician to perform on-site service or arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.
In the event a technician is called upon for repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty or a warranty determination cannot be made at that time, service labor and parts charges may be assessed. Please note that the service technician cannot determine whether a particular repair at the breakdown site is covered by warranty; therefore dealership personnel will provide the appropriate refund in qualifying cases.